What should I expect the first time at the Spa?
When you arrive at the Spa, check in at the reception desk. Our Spa Coordinators will assign you your own personal Spa assistant that will escort you to the locker area to change into your Spa robe and sandals. Next, you will be escorted to our beautiful relaxation lounge to relax comfortably until your therapist is ready to take you to your private suite for your service.
What do I wear under the robe?
Whatever you want. While most of our guests wear nothing, we've seen some still sporting their socks, shirts... you are here to relax. Don't worry about it. Whatever you choose is just fine!
What do I wear during my treatment?
You will be appropriately covered at all times with towels and cozy blankets during your treatments. However, if you feel more comfortable keeping minimal undergarments on, that is perfectly fine. Bear in mind that all of our therapists are licensed professionals working under a prescribed code of conduct.
Are children allowed in the Spa?
We are an adult-only Spa. Children under the age of 16 are not permitted.
What is Spa Royale's cancellation policy?
We hope that you do not have to cancel but in the event that you do, please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. We must charge 100% of the service fee for no shows and same day cancellations. Just as in the Hotel/Hospitality Industry we require a credit card number to hold all appointments. We accept Visa, Mastercard, Discover and American Express. Although your card will not be charged at the time of booking, it will be used in the event of a no show or same day cancellation. Supplying us with your credit information for a reservation is confirmation of your acceptance of these terms.
What do I wear during a bikini wax?
You will be modestly covered at all times. Wear whatever it is that you feel most comfortable in.
How often should I get a facial treatment?
This depends on your skin type. For instance, for problematic skin, we recommend starting with a series of six treatments- one treatment every week for six weeks. For maintenance and relaxation purposes, we recommend every four weeks at the minimum.
What do I wear during a hydrotherapy tub treatment or Spa body treatments?
Ladies may wear a swimsuit, disposable spa wear, or nothing at all. Gentlemen, however, must wear some sort of swim-wear.
What about my comfort?
This is your time and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of music, just tell us, we want it to be the "perfect" experience for you.
What if I have special health considerations?
Please notify our Spa Manager or your therapist before scheduling your appointment if you have high blood pressure, allergies, other physical ailments or disabilities, or if you are pregnant. If you have any concern at all, please let us know. As always please obtain permission from your physician before scheduling your appointment.